My New Outside Blog: Serve Up a Little Professional Kindness

Serve Up a Little Professional Kindness


Jamie's Photo for her Receipe BookI recently read a few posts from a few of our ActiveRain finest members and there appeared to be a common theme .. lack of professionalism and lacking compassion experiences from their fellow Realtors in the business. 

As a Realtor and professional we wear many hats.  But no where is it written that in order for a Realtor to represent their clients they need to act irresponsibly or without a kind heart. 

I believe success comes to those who not only are business astute but know how to establish wonderful relationships and be the Realtor others love to do transactions.  One must become the magnet that others are drawn towards because they have earned the reputation of doing their job, fun to work with, care about their clients and have a spirit of understanding.  Our job is not to win a battle but to facilitate a negotiation by removing emotion and helping the parties mutually come to an agreement.  It starts with the Realtors maintaining a professional atmosphere in communication with listening and respect. 

Communication ... a common theme I read over and over.  Very poor, no returned calls which results in frustration and most likely hampers the negotiation where a mistrust develops and failed opportunity.  If an agent cannot communicate on the onset of an offer how in the world do you think this process will improve?  Start out poor and the perception is will end poorly.

Compassion - not all things can be perfect at times and there are circumstances that may be present that deserve understanding.  You never know what goes on behind the scenes in people's lives.  Be cautious in jumping to conclusions and never leave feedback that is not professionally worded.  A thought can be expressed without being blunt.  Be the Realtor when discovering there is a problem to offer a helping hand instead of a stinging comment or attitude.

In this wonderful profession we have many opportunities.  We can elect to be the best not only as a professional knowledgeable in the business but extends courtesies of returned calls and a caring heart.

Comment balloon 12 commentsConnie Goodrich • February 22 2011 08:51AM


It does not hurt to try to be understanding, compassionate and forgiving for one day each of us may need a bit of it ourselves!

Posted by Gary L. Waters Broker Associate, Bucci Realty, Fifteen Years Experience in Brevard County (Bucci Realty, Inc.) over 8 years ago

These are words to live by, or a post to live by COnnie....there is so much anger and hatred in the world today....can't we all just get along? :-)

Posted by Kristin Johnston - REALTOR®, Giving Back With Each Home Sold! (RE/MAX Realty Center ) over 8 years ago

Well said, I just read a book called "Awesomely Simple" by John Spence, there was a small part that talked about how to create anchors to change some of those behaviors. …And doesn't it feel great when someone treats us right? I am going to try harder to be compassionate and more patient. 

Posted by Gary S. Thompson, Broker Associate, Realtor, CRS, SRS, SFR, e-Pro (RE/MAX Masters) over 8 years ago

Gary W. - It goes to the saying .. treat others as we would love to be treated ourselves.  One fault I find are people being reactionary instead of seeking to understand.  Sellers & buyers may act or have a reaction drawn from what they have experienced or something going on.  It is up to us a Realtors not to pass judgement but help take this emotion away and inject understanding in the process to our clients. 

Kirstin - I agree - we as professionals should be the ones to set the example.  Our clients tend to follow how we react and what we say.  That is why it is best to think before reacting and then pulling our client off of the task at hand and into emotion.  Getting along is key!!

Gary T. - Sounds like a wonderful book and I will make note and place it on my to read list.  Mutual benefit, it feels good and the other person feels good .. win-win.  The other choice is a lose - lose!

Thank you to all for your comments and visit to my post!  It is much appreciated.

Posted by Connie Goodrich, CRS ABR (McKinney Realtor)Texas (Keller Williams Realty) over 8 years ago

Hi Connie, great post.  The golden rule is a great rule...Do unto others as you would have others do unto you.  You are so correct...we have many opportunities and one is as a role model.  Your last two sentences were excellent.  You are such a wonderful and caring professional. Thank you!

Posted by Judith Parker, CRS, GRI, CMRS, Charlotte, NC (ProStead Realty) over 8 years ago

GOOD MORNING CONNIE!  Lovely post!  Personality, being kind and just a little simple consideration for others makes a huge difference - towards other agents and your clients. 

Posted by Gabrielle Kamahele Rhind, Broker/Owner (KGC Properties LLC, Tucson Property Management & Real Estate) over 8 years ago

Connie- Great post.   I agree with you.  It's all about having a big Heart.  If someone really cares about their business and personal life, it will definitely show with acts of kindness.

Posted by Stephanie Stringer, Mortgage Loan Originator (First Choice Loan Services NMLS#210764) over 8 years ago

Connie, I personally am amazed how the negotiation can get real slow when all we are talking about is price, say several thousands of dollars apart. People can mull for days, but then again it is there money. But you translate it into monthly payments sometimes it is pocket change. Well at least the way I think about it. I don't think many agents can do the translation.

Posted by Gary Woltal, Assoc. Broker Realtor SFR Dallas Ft. Worth (Keller Williams Realty) over 8 years ago

I am amazed at how much ego I find in our profession and the more ego the less professional.

Posted by Bob "RealMan" Timm, Owner of Ward Co. Notary Services, retired Realtor (Ward County Notary Services) over 8 years ago

Good morning Connie, Thank you for sharing this great post with us.

Have a great day!

Posted by Joshua Zargari, MJ Decorators Workshop (MJ Decorators Workshop LI staging and home decorating) over 8 years ago

Very nice!

I just subscribed to your blog

your friend in Charlottesvile Virginia

Posted by Charles McDonald, REALTOR®, Blogger, Principal Broker®, Owner (Charlottesville Real Estate Solutions) over 8 years ago

Connie, all of us are glad that you came back to the Rain to share your words of wisdom with us; thank you.

Posted by Teral McDowell (Referral Patners LLC) over 8 years ago